Privacy Policy

Name: Hygiene Audit
Address: Sito dei Pellegrini, Municipio 1, Milan 20122, Lombardy, Italy, Milan, Lombardy, IT
Telephone: +39 339 461 9075

Introduction

Hygiene Audit ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at etreartiste.com and use our diagnostic-led hygiene audit platform for medical facilities.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site or services. By accessing and using Hygiene Audit, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

Information We Collect

We collect information in several ways to provide and improve our hygiene audit services:

Contact and Account Information: When you submit an inquiry form, request an audit, or create an account, we collect your name, email address, phone number, facility name, location, and role (facilities manager, practice owner, etc.).
Facility Audit Data: During the diagnostic audit process, we collect information about your facility's cleanliness conditions, specific hygiene failures, inspection results, and compliance outcomes. This may include photographs, notes, and assessment responses related to your facility's hygiene status.
Communication Records: We retain copies of emails, messages, and correspondence you send to us regarding audit inquiries, service tiers, and compliance documentation.
Technical and Usage Data: Our website may automatically collect information about your device, browser type, operating system, pages visited, time spent on pages, and referral sources through standard web server logs and analytics tools.
Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your experience, remember your preferences, and understand how you interact with our platform. You can control cookie settings through your browser.

How We Use Your Information

We use the information we collect for the following purposes:

To deliver diagnostic hygiene audit services and provide tailored cleanliness solutions based on your facility's specific failures.
To communicate with you about audit results, recommended service tiers (Standard, Premium, Specialized), and compliance pathways.
To document and track measurable cleanliness outcomes and compliance achievements for your facility.
To respond to your inquiries and provide customer support.
To improve our platform, audit methodologies, and service offerings based on user feedback and usage patterns.
To comply with legal and regulatory obligations in Italy and the European Union.
To send you updates about our services, new diagnostic tools, or relevant industry information (only with your consent where required).

Data Sharing and Processors

We do not sell your personal data. However, we may share your information with trusted service providers and processors who assist us in operating our website and delivering audit services, including:

Cloud hosting and data storage providers.
Email and communication service providers.
Analytics service providers (to understand platform usage and improve services).
Payment processors (if applicable to your service tier arrangement).

All processors are contractually obligated to protect your data and use it only for the purposes we specify. We ensure that any international data transfers comply with applicable data protection regulations.

Data Retention

We retain your personal data for as long as necessary to provide our services, fulfill your requests, and comply with legal obligations. Specifically:

Contact and account information is retained while your account is active and for a reasonable period afterward to respond to inquiries or resolve disputes.
Facility audit data and compliance documentation are retained for the duration of your service engagement and for a period sufficient to demonstrate compliance history and measurable outcomes.
Technical and usage data may be retained for up to 12 months for analytics and security purposes.
You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights and Choices

Under Italian and European data protection law (including the General Data Protection Regulation), you have the following rights:

Right of Access: You may request a copy of the personal data we hold about you and your facility.
Right to Rectification: You may request correction of inaccurate or incomplete information.
Right to Erasure: You may request deletion of your data, subject to legal and contractual obligations.
Right to Restrict Processing: You may request that we limit how we use your data.
Right to Data Portability: You may request your data in a portable format for transfer to another service provider.
Right to Object: You may object to certain types of processing, including direct marketing.
Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our services are designed for facilities managers and practice owners in professional medical and healthcare settings. We do not knowingly collect personal data from children under the age of 13. If we become aware that we have collected data from a child under 13, we will promptly delete such information.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Hygiene Audit. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites before providing your information.

International Data Transfers

Hygiene Audit is based in Milan, Italy. Your personal data is primarily processed and stored within the European Union. If we transfer data outside the EU, we do so only with appropriate safeguards, such as standard contractual clauses or adequacy decisions, in compliance with GDPR and Italian data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the date at the bottom of this policy and, where appropriate, by sending you a notice or requesting your consent. Your continued use of our site and services after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal data, or our privacy practices, please contact us:

Hygiene Audit
Email: hello@etreartiste.com
Phone: +39 339 461 9075
Location: Milan, Lombardy, Italy

You also have the right to lodge a complaint with the relevant data protection authority in Italy or your country of residence if you believe we have violated your privacy rights.

Data Protection Authority

If you wish to file a complaint regarding our handling of your personal data, you may contact the Italian Data Protection Authority (Autorità Garante per la Protezione dei Dati Personali) or the data protection authority in your jurisdiction.